Private education · University network
Automated admissions by voice and WhatsApp
10,000
automated calls per month
13,500
WhatsApp conversations per month
5
virtual agents operating in parallel
The challenge
A private education network was losing prospects to slow response times and rising contact center costs.
The solution
Virtual agents with Dialogflow CX, Vertex AI, and integrated telephony (Voximplant), handling calls and WhatsApp with human escalation; conversation analytics in BigQuery.
- Dialogflow CX
- Vertex AI
- Voximplant
- WhatsApp Business API
- BigQuery
Results
10,000
automated calls per month
13,500
WhatsApp conversations per month
5
virtual agents operating in parallel
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