Private education · University network
Automated admissions by voice and WhatsApp
A private education network automated its admissions contact center with voice and WhatsApp virtual agents.
10,000
automated calls per month
13,500
WhatsApp conversations per month
5
virtual agents operating in parallel
The challenge
A private education network was losing prospects to slow response times and rising contact center costs.
The solution
Virtual agents with Dialogflow CX, Vertex AI, and integrated telephony (Voximplant), handling calls and WhatsApp with human escalation; conversation analytics in BigQuery.
- Dialogflow CX
- Vertex AI
- Voximplant
- WhatsApp Business API
- BigQuery
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